Full-Time Advanced Services / Installation / Repair Specialist
The Manada Home Theater Agent travels via a company owned vehicle from the store to our client’s home and assist with the delivery, installation, repair, and haul away of home theater technology products and equipment. They provide our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions. Manada Home Theater experts are responsible for completing fulfillment of intermediately complete work, while managing inventory and vehicle maintenance for our vehicles in partnership with other Agents.
At Manada, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
Performs a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technology.
Phone and in-person contacts with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices.
Provides timely updates to the client and store locations.
Manages inventory and vehicle maintenance.
Basic Qualifications
Preferred Qualification
Previous experience in an in-home experience environment
Previous experience actively using and learning about technology products
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