Role: Business Analyst/Consultant II
Location: Madison, WI(Remote)
Job Type: Contract W2
Remote with the option of hybrid work on occasion. Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense.
Top Required Skills & Years of Experience:
4-7 years of experience in the below
- Experience working in IT Service Management (ITSM) environments, managing and optimizing ITSM tools, and implementing solutions to enhance service delivery.
- Strong understanding of ITIL frameworks and their application in ITSM processes.
- Experience in integrating Atlassian Cloud tools with other IT management systems.
- Hands-on experience in Jira Service Management configuration and customization, including workflow design, SLA configuration, and automation rules.
Nice-to-Have Skills:
- ITIL certification (Foundation or higher) is a plus.
- Experience with advanced Jira automation and scripting for customized workflows.
- Experience in Agile environments and using Jira Software in product development.
- Bachelor's degree in an IT-related field.
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