Job Description

Job Description and Duties

Individuals interested in applying for this vacancy must have eligibility.  If you are new to state service or need to gain eligibility to this classification, please  Click here to open the examination bulletin and follow the instructions on “How to apply”.   

The examination is a separate process from applying for this vacancy.  Please be sure to follow all instructions for each process.

Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit. 

Under supervision of the Staff Services Manager (SSM) I, the Staff Services Analyst provides advice, guidance, technical analysis, training, and support to departmental management on personnel issues, personnel policy, employee performance management, progressive discipline, non-punitive actions, and classification and hiring in accordance with appropriate laws, regulations, and policies.

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You will find additional information about the job in the .

Working Conditions

This position requires travel.

Special Requirements

Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages.

Please write your SOQ to address the following two questions:

1. Using the duty statement for this position, describe your strengths, skills, and abilities that make you the best candidate for this position.
2. Describe a time when you had to work to analyze and solve a complex issue. Include a specific example, your observations, and the steps you took to successfully complete the assignment.

For assistance in completing the SOQ, you may want to consider watching the following video: Basics of Writing a Strong Statement of Qualifications.

It is strongly encouraged to apply through your CalCareer Account at 

Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are using education to meet the minimum qualifications for this position,  you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment. 

Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline.
Foreign education credential evaluation services can be found at 

Employment information on the STD 678 state application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors.  Resumes, or referring to resumes, will not be accepted in place of the completed STD 678.  Applicants who fail to submit a completed STD 678 will not be considered. 

Only the most qualified candidates will be invited to an interview.

Per CCR 249.3, this job control may be used to fill subsequent vacancies.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to analyze and make recommendations to solve complex matters.
• Strong written and verbal communication skills.
• Two years of customer service experience.
• Knowledge and/ or experience with Performance Management and compliance concepts.
• Experience with meeting deadlines and ensuring compliance according to rules, regulations and/ or policies.
• Experience with Microsoft Office programs, such as: Outlook, Word, PowerPoint and Excel.
• Experience with handling sensitive/ confidential material and information.
• Experience working with varying levels of executive leadership, management and staff in a collaborative manner.
• Experience organizing and re-prioritizing workload priorities in a fast-paced environment.
• Experience exercising initiative with assignments and/ or consultation where no definable outline for resolution is available.
• Experience in providing training and/ or public speaking.

Benefits

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required. Please see “Special Requirements” for instructions.

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