Job Description

One of the coolest things about Global Industrial is that we’ve been around for over 70 years. We started in 1949 as a small material handling company, and we’ve grown to be an industry leader with over one million products in 21 industrial and commercial categories. Our customers include a variety of industries from agriculture farming, businesses, and manufacturers to medical facilities, government entities, corporations, small businesses, and more. In fact, we can’t think of a vertical we do not service! We also know it is our employees that are the driving force behind our success. We offer management and training programs, generous commissions, competitive base salaries and an environment of success. We believe in true job stability, training for expanded responsibilities, and guidance for a solid career path allowing us to attract the best talent in the industry. Global Industrial is listed on the New York Stock Exchange (GIC). Our world headquarters is located in Port Washington, New York. Global Industrial Corporate Overview For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.Key Responsibilities This position supports the customer experience. Our ACE strategy places the customer at the center of our focus. As customers need products and materials to run their business, they need customer support to meet and exceed their expectations. This position supports the sales activities within a specific sales branch or region.Responsibilities: * Provides customer support by covering account packages for the assigned branch. o Entering and processing quotes, orders, POs o Emailing/Calling customers as needed o Handing any customer service issues o Resolving deal desk and shipping requests o Escalating issues from customers to the appropriate internal department

• Answers requests from the AM inbox and industrial sales inbox (and other routed inboxes).
• Routes any expedited requests to the appropriate team.
• Researches customer accounts to help create new contacts.
• Answers inbound calls and email inquiries from customers.
• Works in a team environment to support the customer experience.Competencies and skills
• 2- 3 years sales support experience.
• Must be able to work in office in hybrid role (4 in; 1 out)
• Solid, proven understanding of CRM system, preferably Salesforce.
• Must be self-motivated, resourceful, and able to work independently.
• Excellent PC skills required in MS Word and Outlook.
• Demonstration of strong interpersonal, written, and verbal communication skills.
• Ability to organize, prioritize, work in a fast-paced environment with an eye toward error-free work.
• Must maintain confidentiality.EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Tags

Full time, Local area,

Similar Jobs