Job Description

Hanson Consulting Group is seeking a seasoned CRM Developer with deep expertise in CRM systems, Azure services, and modern AI-driven CRM capabilities to join our team in gaming, supporting our client Microsoft ! This role is ideal for someone passionate about developing scalable CRM solutions and enabling intelligent features within platforms like Dynamics or Salesforce. The ideal candidate has a strong foundation in custom development, experience integrating AI into customer engagement workflows, and the ability to lead end-to-end solution delivery in fast-paced environments.

The individual in this role must be a resident of Costa Rica and willing to work Pacific Time hours to align with our client and team.

Responsibilities:

• Design, develop, and customize CRM solutions using Dynamics 365 and related Microsoft technologies.
• Implement and manage Azure services such as Azure Functions, Logic Apps, and APIs to support CRM capabilities.
• Extend CRM functionality through custom entities, plugins, workflows, JavaScript validation, and business rules.
• Enable AI-powered features within CRM, such as predictive customer insights, content generation, and recommendation systems using Azure AI, Copilot, or OpenAI APIs.
• Collaborate with stakeholders to design and deliver intelligent CRM features that support sales, marketing, and customer service teams.
• Build, deploy, and maintain Power Platform components (Power Apps, Power BI, Power Automate).
• Manage CRM administration tasks including user roles, access controls, and platform upgrades.
• Support data migration and automation tasks across CRM and integrated systems.
• Ensure quality and reliability through testing, debugging, and continuous integration pipelines using Azure DevOps.

Desired Skills & Experience:

• Secondary education degree (Bachiller Universitario or Licenciado degree)
• 8+ years of experience working with CRM platforms (D365, Salesforce, etc.)
• Hands-on experience with Azure implementations, including Azure Functions, APIs, and App Services.
• Proficient in C# and .NET development for CRM customization.
• Experience with AI integration in CRM: predictive segmentation, automated reporting, Copilot integration, etc.
• Deep understanding of Power Platform components, including Power Apps and Power Automate.
• Proficiency in data migration, REST/GraphQL APIs, and CRM extensibility.
• Familiarity with prompt engineering for CRM-specific use cases.
• Strong problem-solving, communication, and cross-functional collaboration skills.
• Ability to work independently and lead technical investigations in complex environments.

Benefits: 

• Payment of the Aguinaldo
• Inclusion in Social Security and Work-related accidents policy
• 14 days of annual vacation
• 5 days of sick leave
• 12 paid holidays

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