Job Description
Full-time Customer Service Representative
Are you outgoing? Do you love helping people? Do you thrive in a team atmosphere? Well, we have a job for you at Dog House! We are looking for a full-time, top-level CSR to join our office staff of 3. You will be cross-trained as a customer service representative and dispatcher.
Responsibilities include:
* Making sure customers are taken care of each day
* Provide the absolute best customer service experience to our customers
* Answer phones
* Return customer calls
* Outbound calls
* Scheduling appointments
* Working with technicians by assisting with dispatch duties
* Administrative tasks
Who Are We?
Dog House (heating, air, plumbing), located in Brunswick, Maine, started in 2010 and continues to grow. We are a family-owned and operated business providing residential and light commercial service and installations. Our daily goal is to give our valued customers A+ service.
Requirements:
* No previous experience is necessary
* Outgoing personality
* Must enjoy speaking on the phone
* Portray confidence on the phone
* Exceptional customer service skills
* Positive attitude is a must!
* Friendly, pleasant phone voice
* Extremely organized and can juggle multiple tasks
* Handle daily stress and stressful situations with a calm demeanor
* Very close attention to detail
* Know Maine locations to create efficient routes for technicians
* Quick to learn new skills
* Able to follow directions
* Work well with the team
* Experienced in Microsoft 365
* Administrative experience
* Be in the on-call rotation for after-hours calls
Helpful Experience To Have:
* Working in a call center, sales, or any other position of being on the phone all day assisting customers
* Background in the HVAC and/or plumbing industry
Benefits you will enjoy working with us:
* Generous Paid Time Off
* Federal holidays off & paid
* Your birthday off & paid
* Bonus opportunities
* Paid training
* Company outings
* On-call standby pay
* 100% paid employee Health Insurance
* Vision and Dental insurance
* Company match IRA plan
Job Tags
Full time, Work at office,
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