Customer Service Representative Job at The Swatch Group (U.S.) Inc., Miami, FL

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  • The Swatch Group (U.S.) Inc.
  • Miami, FL

Job Description

Job description
  • Research and respond to customer inquiries in person, phone and e-mail.
  • Issue repair estimates and provide customer with repair process related information.
  • Review and update customer records on computerized data base, SAP system.
  • Maintain parts inventory and its replenishment.
  • Resolve problems through partnerships with appropriate parties/department heads.
  • Perform due diligence on customer inquiries through oral and written communication.
  • Research timepieces and parts in the SAP.
  • Assure the highest level of customer satisfaction including timely and adequate follow up process.

#SGUSC

Profile

The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of in-coming calls from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.


Professional requirements

  • Customer service approach
  • Attention to detail
  • Administration skills
  • Ability to work under pressure
  • Computer skills: SAP; MS Office
  • Flexibility


Benefits

  • Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
  • Immediate participation in the 401(k) and 100% vested employer match after one year of employment
  • 18 PTO days per year, 23 PTO after 5 years
  • 7 days per year of extended paid time off for medical, parental and military leave
  • Holiday pay
  • Company paid life insurance and Long Term Disability
  • Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
  • Employee product discount
  • Internal transfer and growth potential
  • $500 Employee Referral Bonus program

Job Tags

Temporary work, Immediate start, Flexible hours,

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