Customer Success Manager Job at Webconnex LLC, Sacramento, CA

MVlZYjg0eEpmeWVUcTdvVkZhbXd3SjM3
  • Webconnex LLC
  • Sacramento, CA

Job Description

Location

This role is based in Sacramento, California at our headquarters in Old Sacramento.

But we can assure you, Sacramento won't be the only place you'll work.

We host frequent trips during the year to bring our whole team together for extended periods of face-to-face time to build deeper relationships.  Some examples of trips include our domestic excursions to San Diego, Newport Beach, and Lake Tahoe. Along with international trips to Costa Rica and Belize.

Salary & Benefits

  • $40,000 - $70,000 annually. Opportunity for growth and bonuses.

  • 401k with company match and equity pool opportunities

  • Blue Shield health care package, vision plan, and health savings account (HSA)

  • Dependent Care Flexible Spending Account (DCFSA)

  • Benevolence Fund for larger medical expenses

  • $1,200 annual mental health benefit

  • Connection Credits for team experiences

  • Participation in 3 company trips (including tropical summer experience with company & families)

  • 10 vacation days (15 vacation days after 2 years), 5 sick days, 1 floating holiday, and 2 personal days

What you'll be doing

  • Create extraordinary customer experiences by providing assistance and resources to the customers via chat, email, phone, and screenshare

  • Develop and maintain an in-depth understanding of our product, pricing, and services

  • Assist in customer-focused projects that enhance the quality of the customer experience (some examples include developing resources, onsite support, enterprise support, etc.)

  • Participate in regularly scheduled trainings to improve customer and team knowledge

  • Receive and give regular feedback from Team Members and Team Leads to refine skills

Qualifications

required
  • Team player, open to receiving and giving constructive feedback

  • Advanced written and verbal communication skills

  • Software proficiency

  • Ability to multitask and work well under pressure

  • Critical thinking (problem solving) skills

  • Self-motivated work ethic – able to manage time, schedule and responsibilities  

Preferred
  • 3+ years experience in customer service

  • Experience with Webconnex products

  • Experience with Slack, Zoom, Excel, and Google Suite products

Job Tags

Holiday work, Summer work, Flexible hours,

Similar Jobs

Truck-It-Up Recruiting

Class A CDL Truck Driver Job Job at Truck-It-Up Recruiting

Class A CDL Truck Driver JobBring home $1200 a week running refrigerated freight on a dedicated lane. Predictable home time and weekly paycheck, all while behind the wheel of a dependable 2017 KW T680. This company is down to earth and shoots straight from the hip!... 

Seminole Tribe of Florida

Restoration Biologist Job at Seminole Tribe of Florida

 ...the Seminole Tribe of Florida's Department of Conservation (DOC). The individual in this position is responsible for conducting ecological assessments and designing restoration strategies across the Big Cypress Reservation, a large and ecologically diverse landscape encompassing... 

P.L. Marketing, Inc.

Grocery Retail Reset Merchandiser Job at P.L. Marketing, Inc.

 ...Marketing has assisted the sales and merchandising of Corporate Brand consumer products for the Kroger Company, the nation's largest supermarket retailer. Additionally, we provide a multitude of merchandising and operational services for Kroger's General Office, divisions,... 

Marriott International

Restaurant Host or Hostess Job at Marriott International

POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts...

Dr Reddy's Laboratories Limited

Packaging Engineer Job at Dr Reddy's Laboratories Limited

 ...the role and are open to exploring candidates with a less traditional background. Job Description We are seeking a Packaging Engineer to support our North America Groups packaging commercialization efforts for their U.S. OTC store brand and owned brand business...