Position: Desktop Support Technician
Location: Brooklyn, NY (On-site)
Type: Contract (6+ months, with option to convert to full-time)
Overview:
We are looking for a Desktop Support Technician to join an established healthcare environment in Brooklyn. This is a long-term contract role with strong potential to convert to full-time for the right candidate. The position is fully on-site and ideal for someone who wants to grow their IT career while delivering impactful end-user support.
Responsibilities:
Provide daily technical support for end-users and resolve IT issues.
Install/configure PCs, software, and peripherals (e.g., scanners, printers, card readers).
Support Microsoft Office 2013, Outlook 2019, and Windows 10 environments.
Monitor and address tickets in the ServiceNow or Remedy queue.
Troubleshoot hardware/software issues and reimage systems when needed.
Apply antivirus updates and Microsoft patches.
Maintain service ticket documentation and ensure timely resolution.
Must-Have Qualifications:
Minimum 3 years of desktop support experience.
Hands-on experience with Windows 10, Office Suite, and Outlook 2019.
Familiarity with ticketing systems like ServiceNow or Remedy .
A+ Certification required.
Strong communication skills and a reliable work history.
Education:
High School Diploma or equivalent + A+ Certification
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