Job Description

Description

Position at Dominion VUE / DMS

Forms and Logos - Customer Support Representative Level 1

Do you enjoy working with customers and helping them succeed? Are you looking for challenging work in an environment that will encourage you to learn and grow? If so, then read on to learn more about our Dominion DMS Customer Support Representative role - a role that is an integral part of providing our automotive customers with the support they need to succeed.

At Dominion VUE, we pride ourselves in offering the very first Microsoft-based, cloud-native Dealership Management Software (DMS) solution for the automotive industry, and superior customer service to ensure every dealership’s success. Join the team partnering with customers to bring modern solutions to an ever-changing, fast-paced industry.

As a Forms and Logos Customer Support Representative, what might you do in a typical week?
● Adjust programming or create a new F&I form
● Edit or create a new dealership logo
● Maintain a high level of professionalism with our customers and establish a positive rapport with every person
● Work with our customers through various channels to answer questions, troubleshoot any issues, and provide quick solutions
● Keep records of all customer interactions, comments, and complaints
● Create detailed tickets and escalate issues as needed to ensure issues are resolved
● Participate in ongoing product training to keep updated on any changes in the software
● Strive to reach your individual and team goals and call metrics
● Get involved in various projects as assigned by leadership
● Participate in on-call rotation for after-hours emergency support

Is this challenge for you? The answer is YES if you...
● Are a quick thinker, researcher, and troubleshooter
● Have excellent interpersonal and communication skills
● Can deal with customers in a positive and pleasant manner, even when they are challenging
● Adapt quickly to changing priorities and customer needs
● Are able to handle multiple tasks at once
● Have a keen eye for quality and attention to detail
● Are a self-motivated learner and are able to apply what you learn to your job role

If your experience includes any of these items, consider it “icing on the cake!”...
● Experience with F&I documents within the automotive industry
● Experience with using Photoshop
● Experience with automotive software or within a dealership environment, especially if DMS related
● Experience providing remote assistance over the phone or via email
● Previous Customer Service experience
● Familiarity with phone systems and phone etiquette
● Strong working knowledge of desktop/laptop operating systems and software (PC, Windows, Microsoft Office, etc.)
● Experience using support cloud solutions (Google apps)
● A Bachelor’s degree in a related field or have gained the equivalent knowledge through previous on the job experience

Dominion VUE might be the company for you if you...
● Want to be part of something new, challenging and leading-edge
● Want to work for an up-and-coming automotive software company that appreciates new ideas and technologies
● Want to gain experience like no other company can offer: supply chain management, accounting, payroll, finance, sales, parts, and service.
● Like working with great people in a fast-paced environment
● Enjoy great benefits, like a comprehensive Health and Wellness Program, 401K, telecommuting opportunities, casual office dress code, and ample sick and vacation time The Customer Support Representative reports to a Customer Support Supervisor and has no direct reports.

This role offers a compensation of approximately $18 - $22/ hour.  Compensation factors include geography, experience, education, job demands, job market, etc. Additional benefits for full-time employees include medical, dental, vision, flexible spending account; 401k, matching up to 4% fully vested on day one of employment; paid vacation, company holidays and sick leave; corporate discount opportunities.  This job posting will stay open until the position is filled or deemed to be no longer necessary. 

About DE

Dominion Enterprises (DE) is a privately held data services and software services conglomerate offering client solutions through stand-alone businesses serving several verticals including automotive, hospitality, franchise, real estate and powersports. Our customers rely on our B2B products and services through DataOne Software, Dominion DMS, Activator Dealer Solutions, Dealer Specialties, Cross-Sell, Travel Media Group, Franchise Ventures, PrimeStreet, and Recreational Dealer Solutions. DE is headquartered in Norfolk, Virginia. We are proud of our collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package including a generous 401(k) plan.  DE is an equal opportunity employer and supports a diverse workforce, and is a drug-testing employer.

Job Tags

Holiday work, Full time, Casual work, Remote job, Work alone, Flexible hours,

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