eCommerce Customer Service Representative Job at Futonland, Brooklyn, NY

MG9JUThJaENmQ0NacTdJV0ZLdTZ5SjM0WlE9PQ==
  • Futonland
  • Brooklyn, NY

Job Description

We are seeking a dedicated and enthusiastic eCommerce Customer Service Representative to join our team. This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!

Primary Responsibilities:

  • Customer Assistance: Guide and assist customers in making purchases.
  • Communication: Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
  • Order Management: Create, verify, and qualify new orders using our POS system.
  • Tracking and Follow-Up: Monitor orders and provide timely updates to customers.
  • Lead Management: Work on sales leads and customer queries using Zendesk.
  • Claims Resolution: Handle claims and resolve customer problems efficiently and professionally.


Qualifications and Skills:

  • Experience: Previous experience in eCommerce sales; furniture sales experience is a plus.
  • Technical Proficiency: Familiarity with Google Suite, Zendesk, and FedEx Manager is highly desirable.
  • Initiative: Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities.
  • Interpersonal Skills: Ability to collaborate with multiple departments and maintain effective communication.
  • Communication: Excellent oral and written communication skills.


Join our team and contribute to creating a superior shopping experience for our customers. We offer a collaborative environment where your skills and initiative will be valued. Apply today!

Job Tags

Full time,

Similar Jobs

Prattwhitney

Manufacturing/Production Supervisor Job at Prattwhitney

 ...as only U.S. citizens are authorized to access information under this program/contract.**Security Clearance:**None/Not RequiredAt Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and... 

Professional Alternatives

Pipeline Control Room Operator Job at Professional Alternatives

 ...monitoring, controlling, and coordinating the transportation of crude oil and natural gas through the company's pipeline systems using...  ...abnormal or emergency conditions. Communicate and coordinate with field personnel, third-party shippers, and other control centers to... 

SGA Talent

Certified Nursing Associate - CNA Job at SGA Talent

 ...CNA's Needed Great opportunities Urgent - Fast Start. Part-time, Per Diem, Full-time Agency. All Shifts SGA H. Care Staffing LLC is a leading healthcare staffing firm looking to identify CNAs for great facilities right in your backyard. We are a staffing... 

Seminole Tribe of Florida

Restoration Biologist Job at Seminole Tribe of Florida

 ...the Seminole Tribe of Florida's Department of Conservation (DOC). The individual in this position is responsible for conducting ecological assessments and designing restoration strategies across the Big Cypress Reservation, a large and ecologically diverse landscape encompassing... 

Enexor

Mechanical or Biomedical Engineer - Product Design & Development Job at Enexor

 ..., this is the kind of place where your work will matter every day. The Opportunity We have openings for Mechanical or Biomedical Engineers who are either recent graduates or have up to five years of professional experience. You will help design and develop a new...