Job Description

Join the CBSI Team!

Credit Bureau Services of Iowa, a trusted name in collections for 70 years, is currently seeking a motivated entry-level IT Systems Administrator-Data Analyst to join our team. This role is ideal for someone early in their IT career who is eager to combine technical support skills with data-driven thinking.

In addition to managing day-to-day IT tasks, this role supports the strategy and optimization of workflows using internal account data to drive better outcomes in our debt collection process.

This is a full-time, on-site position at our Oskaloosa, Iowa, office. Salary is commensurate with experience.

RESPONSIBILITIES

• Providing technical support to staff for hardware, software, network, and user access issues.
• Creating and maintaining system interfaces, user workstations, logins, and access permissions.
• Utilizing SQL and other data tools to run large data queries and extract internal data sets; analyze account history, balances, and payment trends; and build segmented contact lists based on performance patterns.
• Assisting in strategy development for outbound dialer campaigns by identifying optimal call times and list structures, adjusting campaign rules based on internal data, and tracking performance and recommending improvements.
• Supporting email and text message campaigns by building contact lists tailored to customer behavior; helping refine content, timing, and frequency; and reviewing performance data to improve engagement.
• Contributing to automation efforts using simple scripting or workflow tools.
• Maintaining documentation of systems and processes.
• Ensuring IT and data operations follow security and compliance standards.
• Identify and implement AI tools as the technology is adapted by the debt collection industry.

Requirements

• 1+ years of experience in IT support or a technical internship
• Associate’s degree or coursework in IT, Data Analytics, or a related field preferred but not required
• Basic familiarity with SQL databases (queries, joins, exports), Windows operating systems and user account setup, and Microsoft Excel or other tools for data analysis
• Interest in combining technical work with business impact
• Ability to communicate clearly and collaborate with both technical and non-technical staff
• Eagerness to learn dialer and messaging platforms (training provided)
• Experience with dialer systems and various email or SMS tools preferred but not required
• Familiarity with scripting (PowerShell, Python, VBA, Power Automate, UiPath) preferred but not required
• Familiarity with Microsoft Teams and Microsoft Office Products preferred but not required

Benefits

• Competitive salary plus bonus
• Flex Plan
• Simple IRA
• Paid time off
• Family friendly, energetic, flexible work environment
• Health Insurance
• Dental and Vision

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