Job Description

Starting pay rate: $16.00 / hour  - Use our Daily Pay benefit and get access to your pay as you need it.

The beautiful lakefront  Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. 

Job Description

As a Front Desk Agent, you will:

• Greet each guest with a genuine and warm welcome, setting the tone for their stay.
• Ensure a smooth check-in experience, issue room keys and facilitating a flawless check-out process.
• Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor.
• Accept payments through various methods, including cash, check, or credit cards.
• Effectively find solutions that meet guests' concerns and challenges actively with your ability to listen with an empathetic approach, enhancing the overall guest experience.
• Coordinate with other departments as necessary to expertly resolve service requests or opportunities, utilizing our work order tracking system.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• Must be able to stand for an extended period of time as 90-100% of the shift is standing.
• Must be able to lift 50lbs and work in outdoor weather conditions
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Must be able to work weekends and holidays as needed.
• Must be at least 18 years of age and have a valid FL State Driver’s License to drive company golf carts.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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