Job ID: GA-756992
Hybrid/Local GIS Support Analyst (URISA/GISP/Esri) with ArcGIS Desktop/Online/mobile, ArcMap/Pro, Roads & Highways, Web/Experience Builder, Portal, SiteScan, Field Maps, geodatabases, troubleshooting experience
Location: Atlanta, GA (GDOT)
Duration: 4+ Months
Skills :
Bachelor s degree in related field from accredited college or university Required
Knowledge and experience with Esri ArcGIS Desktop (ArcMap/ArcGIS Pro) Required 3 Years
Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS Highly desired
Experience with ArcGIS Online or ArcGIS mobile applications Highly desired
Experience working with Esri geodatabases (e.g. mapping, editing, analysis), or any other GIS data development/management experience Highly desired
Passion to provide excellent customer service and build effective customer relationships Required
Excellent communication, interpersonal, collaboration, and teamwork skills Required
Under general supervision, provides Esri ArcGIS end user/customer support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive with ArcGIS.
Job Summary:
The Georgia Dept. of Transportation (GDOT) is seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g. GDOT custom, Esri Web/Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps). Reviews and triages submitted support tickets. Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions and preparing documentation/knowledgebase articles. Will develop GDOT GIS User Group and conduct training programs to support GDOT GIS User Group.
Candidate will be working in the Enterprise GIS Team of IT Applications. Candidates will primarily work with EGIS and IT team members and interacting with end users/customers. The candidate will follow guidance in providing ticket resolutions.
The Enterprise GIS team is composed of 2 ArcGIS developers,2 System Administrators, a data manager, and team leader. The team supports over 180 ArcGIS Desktop users and approximately 60,000 annual ArcGIS web visits. GDOT GIS applications support GIS feature mapping, project planning, emergency operations, permitting, safety, traffic records, etc.
NOTE: While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.
Responsibilities:
Acts as 1st line/tier of GIS technical support for GDOT
Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
Assists team with GIS upgrades, projects, and provides on-call supports needed
Develops, updates, or maintains system/technical documentation as needed
Develops GDOT GIS User Group, resources, and assists in training material creation
Work Terms and Conditions:
8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no earlier than 7:00AM Eastern Time, starting no later than 9:00AM Eastern Time, Monday Friday, 40 hours per week.
GDOT has NOT specified a number of days onsite vs remote. However, local candidates (i.e. able to come in office) will be preferred over out of state candidates (i.e. remote worker). GDOT prefers candidates who can demonstrate they have the capability to work a hybrid work schedule which is a combination of remote and in-office work. Candidate capacity (i.e. days they could come into the office) to work a hybrid work schedule will be discussed during interviews.
The consultant will follow all applicable State of Georgia and GDOT policies, procedures, standards, guidelines, and accepted best practices.
The position end date is set for the end of the GDOT Fiscal Year. GDOT may exercise the option to renew contracts in one-year increments. Several successful consultants have continued working for several years with contract extensions. However, GDOT is under no obligation to extend contracts and may terminate employment at any time.
When teleworking or working remotely, consultant must have suitable internet connection and environment to comply with GDOT telework policies.
GDOT will reimburse authorized travel expense lodging and meals. GDOT will reimburse authorized travel use of a personal vehicle. Any travel expenses to start work or relocate to Georgia or will not be reimbursed. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy:
The Department has 13 holidays, which consultants are not allowed to work nor make up any time for those holiday weeks without management s approval. Consultants are not to take extended leave during their first year of service (e.g. greater than 1week).
Consultant must have cell phone which can be used for business calls.
GDOT does not provide free parking. All routine commuting expenses are the responsibility of the consultant.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job...Sales Professional Cannonball Recruiting is growing and Hiring a Sales Professional around the Phoenix/ Scottsdale area. Comp is 60-... ...highly valued. What Were Looking For: Proven track record in B2B or service sales Ability to build and maintain strong client...
...Electrical Code and Uniform Building Code standards as well as any Code or applicable laws mandated by the authorizing jurisdiction. At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of...
...diverse array of programs and platforms, including major military prime contractors such as Lockheed Martin, Northrop Grumman, and Raytheon. POSITION SUMMARY: Oversee the daily operations of the Electrical Assembly work center. This includes directing...
...Short description Are you an offshore Crane Operator with the right experience? Read on below to find more information about the job. Function description As an offshore crane operator your primary responsibilities involve safely and efficiently operating cranes...
POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts...