Job Description
Target Pay Rate: 32.14-35.71/hr **salary will be commensurate with experience
Job Description: Responsible for the efficient and effective delivery of Global Mobility services to employees and managers by providing timely, efficient, high quality customer care and an excellent employee and manager experience. Provides solutions, interpretations and guidance related to global assignments (short term, ex-patriates and transfer to an affiliate). Is the primary contact for managers and assignees and administers all aspects of assignments from start to finish. Uses HR systems and processes to manage all assignments effectively providing excellent customer service. Receives and addresses escalated or complex questions and issues and escalates further where necessary and as appropriate. Uses independent judgment to resolve escalated issues.
Responsibilities: - Provides advice and guidance on all aspects of global assignments
- Has an in-depth understanding of all the policies and operations for all types of assignments into and out of DSI
- Responsible for providing global mobility support focused on resolving inquiries received from managers and employees based upon knowledge of global mobility programs and policies; tracks inquiries to provide report on insights, turnaround time, root causes, etc.
- Provides first point-of-contact support to managers and assignees, many of whom will be outside the US
- Provides accurate, consistent and timely responses to global mobility process, system and policy requests
- Maintains manager/assignee contact throughout the full length of the assignment
- Educates employees and managers on global mobility practices, systems and tools
- Owns case management process, for global mobility including opening cases, resolving cases, managing escalation where required and closing cases
- Provides global mobility document support by managing incoming and outgoing forms, information, etc.; conducts document imaging
- Documents and captures learning gained
- Responsible for escalating complex cases requiring interpretation according to escalation governance guidelines and ensuring timely resolution
- Identifies and executes continuous improvement opportunities across all aspects of global mobility by recommending process improvements.
- Global Mobility Operations, transactions and program administration, including but not limited to:
- Processing global mobility Transactions via the HCM systems directly impacting EE records (such as EE Data Administration, Personal Data Changes, Org Changes, Position Management) and payroll (including processing global mobility compensation and benefits)
- Maintain assignee Personnel Files
- Program and Policy Administration support for global mobility
Skills: - Ability to use technology to provide direct access solutions for employees preferred
- experience in Global Mobility or HR services / operations space, required
- knowledge of and experience of global mobility practices and operations preferred
- Track record of learning agility demonstrated in learning HR approaches and policies preferred
- 3-4 years of relevant industry experience required.
Education: - Bachelor's Degree preferably in Human Resources required
- Master's Degree preferred Experience Qualifications
**CO/NY candidates may not be considered
Job Tags
Remote job, Contract work, Temporary work,