Job Description

CornerStone Staffing is hiring for Healthcare Customer Support Reps in Cary, NC

Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc.

Work for one of the largest independent specialty pharmacies that specializes in rare diseases and cancer medications.

Don't miss out on this opportunity! APPLY TODAY!!!

Job ID: 149832

Location: Cary, North Carolina **100% On-Site**

Pay: $20.40/HR

Schedule: Monday – Friday | 11:30am-8pm EST

Must be able to work one Saturday each month.

Essential Duties and Responsibilities

The Customer Service Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information
• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction
• Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request
• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Qualifications/Requirements

• High School Diploma or GED with minimum of Associate degree preferred
• 1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus
• Strong professional and empathetic verbal and written communication skills
• Experience working with management information systems to effectively address customer needs
• Proficiency in Microsoft applications
• Excellent verbal and written communications
• Professional telephone manner
• Strong attention to detail
• Customer service experience in a Call Center role – no retail
• Medical office experience / knowledge of medical terminology preferred
• Must be willing to take a typing and customer service test
• Pharmacy experience is a plus
• Medical claims experience is a plus
• Availability to work on Saturdays (9am – 6pm) once every 6-weeks with a weekday off.

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