Job Description
**Telework Eligible**
Yes
**Major Duties**
- Provides technical and analytical IT support that involves providing customer support in response to customer requests
- Reviews and maintains problem tracking and resolution databases
- Assess system shutdowns/software defects and coordinates with IT management to recommend replacement/modification/other action and safeguard existing systems
- Coordinates with other IT Specialists to improve and confirm the quality of existing/proposed software.
- Provides user training on PC hardware and software operations via telephone, email, remote access, and through on-site customer visits.
**Qualification Summary**
To qualify for an IT Specialist (CUSTSPT) your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Assists other IT Specialists in the installation, configuration, troubleshooting, surveillance and maintenance of a variety of hardware and software and integrates a wide range of Commercial-off-the-Shelf (COTS) software packages (i.e., Windows 10). Develops, installs and troubleshoots customer hardware and software issues. Isolates and analyzes technical IT data, develops findings, and presents and defends conclusions and recommendations involving/affecting a variety of hardware, software and automated information. B. Education: Education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, applicants must possess: - GS-11: A Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the GS-11 grade level, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Job Tags
Remote work,