Job Description

Our client is seeking a hands-on IT Support Specialist to provide day-to-day technical support for end users, maintain IT systems, and assist with project-based infrastructure initiatives. This role involves a mix of hardware and software troubleshooting, user account administration, and local execution of IT rollouts in collaboration with a centralized IT team. The ideal candidate is proactive, service-oriented, and comfortable supporting a variety of devices and systems in a fast-paced environment.

Duration: Contract to Hire (12 Months)

Hours: Part-time (24 hours a week) 

Location: Longmont, CO (Onsite)

Key Responsibilities:

End-User Support & Troubleshooting

• Respond to IT support requests via phone, email, or ticketing system
• Diagnose and resolve basic technical issues (e.g., login errors, printing problems, network drops, Microsoft Office errors)
• Escalate complex or unresolved issues to the centralized IT team

User Account Administration

• Create, update, and disable user accounts in Active Directory and related systems
• Reset passwords and assign standard user permissions per internal procedures

Device Setup & Configuration

• Configure and deploy PCs, laptops, and mobile devices
• Install approved software and ensure systems are ready for end-user use
• Perform basic hardware/software troubleshooting and implement fixes

Project & Infrastructure Rollout Support

• Assist with user-side tasks for infrastructure projects such as:
  1. Printer migrations (e.g., reconnect users, remove outdated mappings)
  2. Network redesigns (e.g., migrate users to new VLANs or Wi-Fi)
  3. Domain changes or system upgrades (e.g., update drive mappings, email signatures)
• Support software rollouts, hardware replacements, and IT asset inventory

Documentation & Reporting

• Maintain accurate records of tickets, resolutions, and frequently encountered issues
• Identify trends and provide feedback to the centralized IT team for process improvements

Collaboration & Workflow

• Work closely with remote IT teams through regular check-ins and ticket updates
• Complete tasks independently or on-site as needed depending on project scope

Job Requirements

Required Skills / Qualifications:

• 2-3 years of experience in IT support, helpdesk, or desktop support roles
• 2-3 years of strong knowledge of Windows OS, Microsoft Office Suite, and basic networking
• 2-3 years of experience with user account management in Active Directory
• Comfortable with configuring and troubleshooting desktops, laptops, and mobile devices
• Excellent communication and problem-solving skills
• Ability to prioritize and manage multiple support requests

Preferred Skills / Qualifications:

• Experience working in a ticketing system (e.g., Jira, ServiceNow, Zendesk)
• Familiarity with VLANs, printer/server migrations, and remote collaboration tools
• Exposure to IT asset management or infrastructure rollouts
• A+ or similar IT support certifications

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

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