Job Description

For more details, please connect with Shweta Patel at 609-309-6027 | ext 128 or email her at shwetap@vgroupinc.com.

Direct End Client: State of North Carolina

Job Title: IT Support Technician

Duration: 10 - 12+ Months

Location:Charlotte, NC 28208 (Onsite)

Position Type: Contract

Interview Type: Inperson only

Ceipal ID: SNC_HD017_SP

Requirement ID: (774017)

Department - NC - Meck County - IT Support Technician II

Description:

The 'County Administrator' role manages county user PATH NC accounts (e.g., adding sub-roles, setting up Power BI roles, adding/updating PATH NC security roles, and adding/updating the users' assigned supervisor). This is an onsite position.

Provide technical support assistance in a service desk environment and serve as the primary point of contact for technical support services. This position, under general supervision, answers questions and resolves simple to complex technology related issues, responds to customer incidents, requests, and inquiries, performs ticket resolutions and escalate tickets as needed, routinely requires communicating and coordinating with end-users and other ITS teams to resolve issues and troubleshoots via telephone or remote technology. IT Support Technician II is the second level of a three-part series

Essential Functions:

• The 'County Administrator' role manages county user PATH NC accounts (e.g., adding sub-roles, setting up Power BI roles, adding/updating PATH NC security roles, and adding/updating the users' assigned supervisor).
• The County Administrator role creates and maintains the list of community services (Directory of Services), addresses and telephone numbers for the District Attorney offices, school names and addresses, and Zones.
• Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database (KMDB) using Service Now.

Knowledge of:

• Overall computer operations procedures, operating systems and platforms required (Windows 10)
• Software such as: MSOffice,O365; I.E., Chrome, MS Outlook, Service Desk Technology, Adobe Writer; OneDrive; Skype for Business; VM; etc.
• Current techniques and capabilities of personal computers, local area networks and wide area networks
• Hardware such as: Motherboards, CPU's, Chipsets, Memory, printers, Peripherals, etc.
• Customer Systems such as: Desktops, Laptops, Tablets, Thin & Zero Clients
• Tools and technology within an ITIL and ITSM environment.

Abilities

• Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals
• Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships
• Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers' and own organization's needs
• Technical/Professional Knowledge and Skills: Has achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise
• Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently
• Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
• Proficient in various computer programs, including Microsoft Office

Experience:

• Minimum of three years of IT support experience or an equivalent combination of training and experience

Education:

• High School Diploma or equivalent

Licenses and Certifications:

• Requires a valid North Carolina or South Carolina Driver's License
• Requires County Driving Privileges

Skills:

• Experience with IT support experience or an equivalent combination of training and experience.(3 Years)
• Experience maintaining documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database (KMDB) using Service Now. (3 Years)
• Overall computer operations procedures, operating systems and platforms required (Windows 10) (3 Years)
• Experience with Software: MSOffice,O365; I.E., Chrome, MS Outlook, Service Desk Technology, Adobe Writer; OneDrive; Skype for Business; VM; etc. (3 Years)
• Experience with current techniques and capabilities of personal computers, local area networks and wide area networks. (3 Years)

V Group Inc . is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

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