Job Description

CornerStone Staffing has partnered with City of Dallas and is seeking a Library Public Service Specialists. If you are enthusiastic about public service, passionate about learning, and ready to connect people with resources, we encourage you to apply!

Job Title: Library Public Service Specialist

Location: Dallas, TX

Pay Rate: $20.00/hour

Schedule: Tuesday – Saturday, 8:30 AM – 5:00 PM (30-minute lunch), Potential Evening Shifts: May be required on an as-needed basis (11:30 AM – 8:00 PM), Saturdays: Library closes at 4:00 PM

About the Role

The Library Public Service Specialist plays a vital front-line role in supporting the community by offering reference assistance, customer service, and technical help throughout the J. Erik Jonsson Central Library. This position is perfect for someone who enjoys connecting with the public, promoting educational resources, and ensuring the library remains a welcoming, functional, and inclusive space. This specialist will work across all eight public service floors, which each focus on distinct subject areas, and will support general reference and collection needs as required.

Key Responsibilities

• Provide assistance at library reference desks, responding to customer inquiries and fulfilling research or media requests.
• Conduct community outreach, including visits to schools and public spaces, and engage with all patrons, including members of the homeless community.
• Maintain and organize collections by shelving, sorting, weeding outdated materials, and setting up displays and exhibits.
• Monitor the facility for maintenance needs, report equipment issues, and ensure a clean, functional environment.
• Assist patrons with the use of public computers and library systems, offering troubleshooting and guidance on digital tools.
• Deliver exceptional customer service and support throughout all interactions with library visitors.
• Manage materials processing, donation intake, and ongoing upkeep of library inventory and systems.
• Perform additional duties as assigned to support the library’s mission.

Qualifications

• Education: Bachelor’s Degree (required)
• Experience: Minimum of 3 years in customer service or working in a library environment
• Strong customer service and communication skills
• Familiarity with reference tools and library research methods
• Comfort with public engagement and outreach
• Proficiency in troubleshooting computer systems and software
• Ability to work both independently and collaboratively in a dynamic public setting
• Demonstrated interpersonal and communication skills.
• Passion for public engagement and technology use.
• Ability to work independently and collaboratively.

Application Process Includes :

• Skills Testing
• Drug Testing
• Background Check

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