Job Description

**Natl Supt Spec - req1433** **OVERVIEW** Provide secondary level technical and equipment expertise to support front line service. Manage assigned Interdepartmental projects as Service representative. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize CE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer and reasonable accommodations will be considered. **RESPONSIBILITIES** + Provide a higher level of technical / clinical support to front line organization such as, site, phone support, remote diagnostics, NRC, trade show. + Implement and maintain procedural database / records. ( i.e. FMI tracking, performance data, correspondence files). Develop and document department Standard Operating Procedure. SOP Advise Service organization as to level of training necessary to support new products. + Interpret and report on trend data (i.e. MTTR, MTBF ). + Lead technical communications between concerned departments for critical issues concerning design, performance and service. Communications include verbal as well as detailed written reports. Concerned departments include CMSU Business Unit, Service management, Regulatory Affairs, Tokyo Business Unit, Engineering, and NASU Service department. + Implement the New Product Introduction ( NPI ) process. + Perform clinical trials (i.e. Beta Test), track costs and product viability (interface concerns, etc.). + Aid, technically, with Regulatory Affairs to resolve complaints and MDR's. + The position is specialized or technical work with unclear guidelines. The work is often analytical and involved, requiring judgment where policies and methods are not well established. + To work independently on major projects, guided by company policies and project goals. Exercise a highdegree of initiative involving major programs and commitment. + Requires close vision (clear vision at 20 inches or less). + Errors may result in moderate financial loss and/or embarrassment to the company and may adversely affect some aspect of our business. + The job may require calibration & magnet testing. + Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone. + Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools. + Escalates technical issues and inquiries, as needed. + Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience. + Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate + Contributes to and generates knowledge articles per P&P.\#LI-NA1\#LI-Remote **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/drivers license from the state where the employee resides. + 4 Year / Bachelor's Degree BSEE or degree in equivalent technology. Equivalent work experience in lieu of degree with additional 5 years experience in the industry. + 5 years Applied technical experience. Prefer 7 years Applied technical experience. + Min. $98,600 base to Max $158,700 base (annual equivalency) **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

Job Tags

Work experience placement, Remote job,

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