Job Description

Schedule: 

Monday-Friday 8:30-5pm

Address: 

20950 N Tatum BLVD Suite 350 Phoenix, AZ 85050

Position Summary: Responsible for providing efficient, effective, quality customer service through a variety of duties including patient check-in, registration, scheduling, exam preparation, outbound calling, and referral management. Ensures compliance with company policies, HIPAA regulations, and all other regulatory requirements. Facilitates clear and timely communication with relevant departments such as clinicians, pharmacy, and intake. Provides assistance across departments and locations as needed.

Essential Duties and Responsibilities:

• Welcome patients and visitors, ensuring a positive experience.
• Manage patient check-in/out, including appointment scheduling and coordination.
• Verify and update patient and insurance information in the Electronic Medical Record (EMR).
• Inform patients of treatment delays and provide timely updates.
• Communicate patient status to medical professionals and assist with rooming patients as needed.
• Answer phone calls, relay messages, and handle communications efficiently.
• Monitor clinical schedules throughout the day to prevent workflow disruptions.
• Review upcoming appointments for referral accuracy and clinic readiness.
• Collect patient copays and payments; ensure accurate daily balancing of the cash drawer.
• Perform administrative tasks such as filing, faxing, and record maintenance.
• Prepare patient charts, ensuring all paperwork is completed and scanned into the EMR.
• Monitor and restock office and medical supplies.
• Maintain cleanliness and organization of reception and waiting areas.
• Offer support and comfort to patients in the waiting area as needed.
• Perform all additional responsibilities as assigned.

Additional Responsibilities:

• Demonstrate accountability in reception and registration tasks.
• Maintain a professional appearance and demeanor at all times.
• Uphold company values of integrity, honesty, and excellent customer service.
• Address patient or provider concerns effectively and promptly.
• Foster positive working relationships with leadership, clinicians, and colleagues.
• Manage tasks efficiently in a fast-paced environment.
• Adapt to changing processes and contribute to innovative improvements.
• Ensure all tasks align with company policies and governmental regulations.
• Ability to travel to multiple clinic locations as needed.

Required Skills:

• Strong organizational skills with attention to detail.
• Positive attitude and strong communication skills.
• Ability to work independently, collaboratively, and in a team environment.
• Ability to analyze and interpret data, policies, and documents accurately.

Other Required Skills:

• Effective communication at all levels, including clinicians, leadership, and staff.
• Ability to manage confidential information and communicate professionally.
• Proficient computer skills, including Outlook, Teams, SharePoint, Word, and EMR systems.
• Ability to organize workflow, track patient care processes, and improve patient flow.
• Maintain professionalism and composure in high-pressure situations.

Education and Experience Requirements:

• High school diploma or equivalent required.
• Preferred 3-5 years of experience as a Patient Service Representative or in a related healthcare or customer service role.
• Basic Life Support (BLS) certification or ability to obtain within six months of hire.

Working Conditions and Physical Demands:

• Frequent exposure to clinical environments.
• Requires standing, walking, and sitting for extended periods.
• Lifting (<50 lbs) of files, office supplies, or patient records may be required.
• Ability to remain calm and composed during busy or high-pressure situations.
• May involve guiding patients or assisting during emergencies in an organized manner.

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