Job Description

Position Overview: The Premium Services Intern assists with the daily and occasional nightly duties as related to Premium Services. Works directly with Premium Marketing Manager to maintain client communication and CRM system. Essential Functions: include the following, other duties may be assigned: Responds to all inbound phone and email digital ticketing questions and correspondence Provides support to the Premium Marketing Manager for CRM and ticketing system Assists in updating the Account Manger site and American Airlines Center App with new information regarding upcoming events and account reminders Provides administrative support to the VP, of Premium Retention Analytics and department staff as needed Provides major phone and email support regarding additional requests including add-ons, event information, account invoicing and account payments Maintains meeting notes, events schedule and manager meetings on the Premium Services calendar Interacts with high profile clientele and/or difficult guests in a professional manner at all times Works directly with the Box Office department in support of the Premium Services team Drafts emails for Premium Services department regarding Third Party event announcements, playoffs, contract renewals and payments Works with Premium Concierge Captains to maintain documents and monitor supply inventory needed for day of events Submits work orders and maintenance requests to Operations Other duties as assigned Education / Qualifications: Bachelors Degree (B.B.A.) in business administration and/or other degree related to Public Relations and Hospitality and/or related experience is preferred Knowledge of Salesforce, Archtics, Word, Excel, PowerPoint, Photo Shop and Illustrator is preferred Knowledge of club and restaurant operations Must have the ability to work in a team environment and handle several projects at once and under pressure Must have excellent customer service skills, written and verbal communication skills, and organizational skills Ability to interact with high profile clientele and/or difficult guests in a professional manner at all times Physical Demands/Work Environment: The noise level in the work environment is usually moderate, however, during events; the noise level may be loud Will be required to work some evenings, weekends and occasional holidays Requires the ability to stand, walk, use hands to handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl and talk or hear and climb stairs up to 6 hours Requires the ability to lift and/or move up to 25 lbs

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