Job Description

Responsibilities:

• Partner with business team members to deeply understand business processes and customer experience. Identify and fill process gaps and generate new ideas that deliver on the business line's vision and strategy. Improve customer efficiency, and experience, and drive growth.
• Create buy-in for the product vision both within the business line and outside stakeholders.

• Map processes from current to future state, define business and technical requirements by writing detailed user stories.
• Work with stakeholder teams across business lines, other Product Owners (to develop necessary analysis and requirements documentation (User Stories). Divide the requirement into well-organized user stories
• Partner with the technical development team in explaining the user stories and clarifying requirements in the daily scrum call.
• Scope and prioritize activities based on business and customer impact. Manage the product lifecycle using the Agile framework.
• Assist business stakeholders with testing of the system and analyze data flows for process improvement opportunities.
• Develop, implement, and maintain product timelines across multiple business lines and Product Owners.
• (PM)Create comprehensive project plans to be shared with clients/business and other staff members.
• (PM)Create a RACI for the team players to understand their role
• Liase with Support teams within Galway and externally with software vendors.

Required Skills:

• 5 to 7 years' experience in a product owner role or working with Product owners/Managers who have created products that user love to use.
• Experience in process mapping, group facilitation, data gathering and analysis.
• Ability to understand the end-to-end vision of the application to be developed. Ability to understand complex business requirements and translate them into user stories for the Development team.
• Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts. Relationship building through integrity and trust.
• Ability to facilitate requirement workshops/training sessions with groups of business users. Ability to think through requirements and identify missing requirements.
• Analytical, problem-solving, and self-motivated.
• Familiarity with phases of the project life cycle (SDLC) and a good understanding of the Agile framework.
• Experience managing small to medium size projects and familiarity with project management tools such as Smartsheet or MS Project.
• Strong working knowledge of MS Office suite of products.
• Technical background with understanding and/or hands-on experience in software development and/or web technologies is a big plus.
• The ability to write SQL to query tables to perform data analysis is a plus.
• Familiarity Dev Ops, Jira, and Salesforce is a plus.
• Familiarity with the Insurance industry and/or Financial Services.
• Effective communication with managers, business stakeholders and technical team members.
• This is a remote position, but the candidate should be prepared to come 3 days a week to an EPIC office.

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