Quality Inn Matthews Hotel Front Desk Agent Job at Quality Inn and Suites, Matthews, NC

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  • Quality Inn and Suites
  • Matthews, NC

Job Description

Quality Inn Matthews Hotel Front Desk Agent Location Matthews, NC :

Job Title: Part-Time Front Desk Agent (Opportunity to Become Full-Time) Location: Quality Inn & Suites, 12047 Guion Ln, Matthews, NC 28105 Contact: gm.quality@ohmhotels.com | (704) 821-9800

Join Our Team! At Quality Inn & Suites, Matthews, we're committed to delivering excellent guest service with professionalism, friendliness, and responsiveness. We are currently seeking a motivated and dependable individual to join our Front Desk team on a part-time basis, with the potential to grow into a full-time position.

Key Responsibilities:

  • Greet guests warmly and assist with check-in/check-out processes in accordance with brand standards.
  • Manage guest reservations, cancellations, and modifications efficiently.
  • Maintain accurate records and handle payment transactions (cash, credit, and direct billing).
  • Provide information about hotel amenities, local attractions, and Choice Privileges loyalty program.
  • Respond to guest concerns promptly and professionally to ensure satisfaction.
  • Answer and direct phone calls using the hotel's switchboard system.
  • Ensure lobby and front desk areas remain clean, organized, and stocked.
  • Follow all security, privacy, and safety procedures.

Qualifications:

  • High school diploma or equivalent required.
  • Prior hospitality or customer service experience preferred but not required.
  • Must be available for flexible shifts, including weekends and holidays.
  • Strong interpersonal and communication skills.
  • Proficiency with computers and the ability to learn hotel systems (choiceADVANTAGE PMS is a plus).
  • Must maintain a neat, professional appearance (uniform and nametag required per brand standards).
  • Ability to stand for extended periods and occasionally lift items up to 25 lbs.

What We Offer:

  • Competitive hourly pay
  • On-the-job training
  • Opportunity to transition to full-time employment
  • Employee hotel discounts (Choice Hotels network)
  • Supportive team environment

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Weekends as needed

Work Location: In person

Job Tags

Hourly pay, Full time, Local area, Flexible hours, Shift work, Day shift,

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