Job Description

You should join our team if you can answer yes to any of the following:

• Great attitude and approach to Guests and Team Members
• Thinks and acts quickly in a fast-paced, high-volume environment
• Provides a customized experience for every Guest

RC Hospitality Solutions is one of the few well-established and influential management companies in Northwest Florida, managing food and beverage, HOAs, and resort activities for some of the largest properties in the Florida Panhandle.  Associates will tell you:  We don't sell souvenirs; we make memories.

We are committed to our values of Integrity, Teamwork, Accountability, Service, Loyalty, Respect, and FUN! 

Summary/Objective:

The Lead Post Office Clerk assists in overseeing daily operations by providing guidance and support to post office clerks during their shifts. This role ensures smooth workflow, adherence to postal regulations, and high-quality customer service. The Shift Lead helps resolve customer issues, monitors inventory, and assists in training new clerks while also performing standard postal duties. They serve as the go-to person for operational questions and task delegation in the absence of higher management.

Essential Functions:

• Act as the primary point of contact for clerks during assigned shifts, providing guidance and
• assistance as needed.
• Support daily operations by ensuring tasks are completed efficiently and in compliance with
• postal regulations.
• Assist customers with mailing, shipping, and other postal service inquiries.
• Explain postage rates, mailing guidelines, and available postal services to customers.
• Handle escalated customer concerns professionally and efficiently.
• Process incoming and outgoing mail, including sorting, bundling, and preparing packages for
• delivery.
• Monitor stock levels of postal supplies and ensure availability.
• Assist with cash handling, register balancing, and financial transactions.
• Train and mentor new clerks on operational procedures and customer service expectations.
• Ensure safety and security protocols are followed to protect mail and postal assets.
• Maintain accurate records of mail volumes, transactions, and inventory.
• Collaborate with postal carriers and vendors to support efficient mail distribution.
• Assist with administrative duties such as processing forms and generating reports.
• Other duties as assigned.

QUALIFICATION STANDARDS

• At least 1 year of experience in a postal, retail, or customer service environment preferred.
• Prior experience in a lead or senior clerk role is a plus.
• Strong customer service skills with the ability to handle escalations effectively.
• Knowledge of postal regulations, mailing processes, and postal equipment.
• Attention to detail, organizational skills, and the ability to multitask in a fast-paced setting.
• Cash handling experience preferred.
• Availability to work evenings, weekends, and holidays.

Licenses or Certificates

Must possess a valid Driver’s License.

Each associate brings unique skills, talents, experience, history, and culture to our company. We offer competitive wages, paid time off, a supportive team, training and development programs, and a beautiful working environment along the World’s Most Beautiful Beaches! Come join one of the fastest-growing companies in our area as we strive to exceed expectations and build lifelong memories for our guests. 

As part of our hiring process, we conduct background checks on all candidates being considered for employment. The purpose of this check is to verify the information provided by candidates and to assess their suitability for the position. The background check may include, but is not limited to, criminal history, credit check, employment verification, and education verification. The specific checks conducted will be relevant to the nature of the position.

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