Remote Live Chat Agent Job at Laffey Real Estate, Greenvale, NY

MTRRUTlJbEtleUdYcTdNYkY2cXd5Wi80WkE9PQ==
  • Laffey Real Estate
  • Greenvale, NY

Job Description

This is a remote position.

Job Summary: We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Job location: Remote ( United States ).

Chat Agent Duties and Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Requirements

Chat Agent Requirements and Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Full time, Remote work, Flexible hours, Afternoon shift,

Similar Jobs

Archdiocese of St. Louis

Instructional Aide Job at Archdiocese of St. Louis

 ...and at the end of each day) Job Requirements Prevent and Protect certification through the Archdiocese of St. Louis or other Catholic Diocese Complete additional tasks that are asked by the Teacher or Principal The Archdiocese of St. Louis is an Equal Opportunity... 

P.L. Marketing, Inc.

Grocery Retail Reset Merchandiser Job at P.L. Marketing, Inc.

 ...Marketing has assisted the sales and merchandising of Corporate Brand consumer products for the Kroger Company, the nation's largest supermarket retailer. Additionally, we provide a multitude of merchandising and operational services for Kroger's General Office, divisions,... 

Prattwhitney

Manufacturing/Production Supervisor Job at Prattwhitney

 ...as only U.S. citizens are authorized to access information under this program/contract.**Security Clearance:**None/Not RequiredAt Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and... 

Enexor

Mechanical or Biomedical Engineer - Product Design & Development Job at Enexor

 ..., this is the kind of place where your work will matter every day. The Opportunity We have openings for Mechanical or Biomedical Engineers who are either recent graduates or have up to five years of professional experience. You will help design and develop a new... 

PERSUIT

Sales Enablement Trainer Job at PERSUIT

 ...out our Enablement team, and were looking for an experienced Enablement Trainer and Onboarding Specialist to join us in New York. This role will focus primarily on enabling our high-performing Sales team, while also supporting Customer Success and Marketing initiatives...