Job Description
Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.
We are seeking a Senior Trainer. Your primary responsibility is to design and deliver effective training programs that ensure an optimal onboarding experience for our new and existing customers. You will collaborate closely with customers to develop a training plan, and partner with our internal department teams to implement strategies that enable customers to effectively use the company's products and services. Your expertise will play a crucial role in establishing positive relationships with customers, driving adoption, and maximizing customer satisfaction.
Job Duties Training Development and Delivery:
• Be highly proficient in PDDS product suite and effective use in dental or orthodontic practices.
• Partner with customers to understand their operational workflows and apply those learnings to design and develop onboarding training programs and materials to deliver comprehensive application training in alignment with the customer's workflow and operating procedures.
• Align with both PDDS and customer designated Project Managers to ensure project success and customer satisfaction.
• Provide best practices to optimize our products and services; leverage best practice and dental operations understanding to prescribe how our customers set up our products and use them.
• Lead product preparation and readiness for use in the customer’s practice.
• Deliver engaging and interactive training sessions to our customers through various channels, such as onsite and virtual sessions, workshops, and self-paced e-learning modules.
Documentation and Reporting:
• Evaluate customer progress and performance during the onboarding period to identify areas of improvement.
• Maintain accurate records of customer training activities, progress, and outcomes.
• Prepare regular reports on onboarding effectiveness and share insights with relevant stakeholders.
• Create training materials/collateral to support training program.
Continuous Improvement:
• Stay updated with product enhancements and industry trends to ensure training materials are current and relevant.
• Collaborate with cross-functional teams to gather feedback on the effectiveness of the onboarding training program and make necessary adjustments.
• Track lessons learned to improve future customer onboarding experiences.
Skills and Qualifications: • 5-8 years of experience in dental practice operations
• Bachelor’s degree in Training and Development, Business, or a related field (or equivalent experience)
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.
• Customer-centric mindset with a focus on delivering exceptional training experiences.
• Strong analytical and problem-solving skills to assess training effectiveness and identify areas for improvement.
• Ability to work collaboratively with cross-functional teams and build positive relationships with customers.
• Flexibility and adaptability to accommodate different customer learning styles and preferences.
• 70%+ expected travel - Ability and willingness to travel to customer locations for multiple days often including weekends.
• Experience with instructional design principles and creating engaging training content.
• Experience in using virtual training platforms, e-learning tools, and learning management systems (LMS).
PLANET DDS CORE IDEOLOGY
Why are we here?
Unleashing dentists and their staff to focus on patient care.
Where are we headed?
In the next 5 years, Planet DDS will remain the leading provider of cloud-based technology solutions in North America, expanding to serve more than 25,000 dental practices.
How do we get there?
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
Empathetic – We are educated on the experience of our customers and feel vested in their success
Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy – We operate with integrity and honest, making promises we know that we can keep
Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
An Equal Opportunity Employer – Including Disability/Veterans
Job Tags
Full time, Remote job,