Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- This job is a member of the Crew Scheduling Team within the Integrated Operations Division.
- This position will be responsible for providing classroom and on-the-job training in accordance with American Airlines and APFA / APA contractual labor agreements as it relates to the Crew Scheduling department.
What you'll do
- Participates in the development and revision of training programs, materials and presentations
- Maintains attendance and productive participation of students during training sessions
- Evaluates and reports on the effectiveness of training courses
- Assists Manager on Duty or Senior on Duty with daily operational requirements when necessary, provides contractual support as needed
- Assists with research and response requests from the Flight Department, APA, and/or Inflight and APFA
- Researches, resolves and answers inquiries as it relates to Inflight and/or APFA
- Assists with the research and resolution of crew members pay and legality claims
- Gathers and organizes inputs for training
- Develops learning content based upon design, training brand, and templates (Storyboard, WBTs, PowerPoints, Quick Reference Guides, other job aides, Facilitator Guides, videos, games, knowledge checks)
- Develops training curriculum in compliance with FAR 121 and/or FAR 117
- Trains and evaluates new hire, recurrent, and ad hoc classes for the Crew Scheduling team
- Reviews all training materials with the Lead Trainer and Training Manager
- Collaborates with Flight Department, Inflight, Labor Relations, IT and other departments, as applicable, to develop implementation plans, dependencies, and timelines
- Coordinates "business-side" aspects of crew technology development, processes planning and implementation, and resolutions of development problems, training, and communication
- Administers tests and evaluations
- Ability to work shifts, including weekends and holidays
- Ability to work overtime as required, sometimes with little or no advance notice
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- High School diploma or GED equivalency
- 1 year Crew Tracking, Pilot, or Flight Attendant Crew scheduling experience
- 1 year SABRE/FOS experience
Preferred Qualifications- Education & Prior Job Experience
- 2 years Crew Tracking, Pilot, or Flight Attendant experience
- Curriculum development experience
- Classroom facilitation experience
Skills, Licenses & Certifications
- Knowledge of Microsoft Office (PowerPoint, Excel, Word)
- Ability to work shifts, including weekends and holidays,
- Ability to work overtime as required
- Ability to construct effective written communications using proper grammar and spelling
- Ability to exercise sound judgment in making decisions based on information gathered/reviewed
- Ability to be flexible and capable of adapting to constant change
- Ability to handle multiple tasks concurrently
- Ability to work well under pressure and deadlines and work with minimal supervision
- Ability to collaborate with trainers, managers, SMEs, and other support staff to identify training content and produce effective training courses
- Ability to obtain proficiency in Articulate
- Knowledge of crew member contract language and operational processes
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Job Tags
Contract work, Work at office, Flexible hours, Shift work,