About Visory: In 2022, Visory was formed through the merger of three IT and cybersecurity brands – RightSize Solutions, True North Networks, and Swizznet, uniting their strengths in enterprise-grade technology and cybersecurity services. In 2023, Visory further strengthened its leadership position in these domains by merging with Adopt Technologies, a prominent technology company. Visory offers flexible enterprise-level technology and cybersecurity solutions to support client growth, leveraging extensive technical knowledge and industry expertise for successful digital transformation.
Today as Visory, our team of professionals draws on our extensive technical knowledge and our industry expertise to help clients evolve through digital transformation.
Job Summary:
The Technical Service Engineer II – Managed Services role is responsible for ensuring customer service requests are resolved in a timely manner while achieving industry-leading customer satisfaction scores. The role is also responsible for assisting in the identification and escalation of recurring system issues. The role will work with the Technical Service Leads and Technical Service Team to resolve complex issues. This role will work on any other initiatives and ongoing projects as assigned in addition to any other duties the Company may assign. This position will report to the Service Desk Manager.
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Required Skills/Abilities:
Education and Experience:
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