Technical Support Specialist - Level 1 - 47098086042 Job at Somewhere, Latin America

MG93ZCtZNUpmaUtScjdFV0ZLKzh4NXowWXc9PQ==
  • Somewhere
  • Latin America

Job Description

Seeking LATAM-based candidates who are LATAM citizens. Only English CVs will be accepted.

 

Position : Technical Support Specialist - Level 1

Working Schedule : 8a-5p or 9a-6p CST

Salary Range : $2500-$3000 USD Monthly (the final salary will be determined by the candidate's level of experience and at the discretion of the client)

Overview

We are seeking a proactive, Technical Support Specialist (Level 1) to join our fast-paced team. This role is ideal for a candidate with proven SaaS company experience who thrives in a collaborative, high-integrity startup environment. You will be instrumental in providing frontline support, mastering our product, and contributing significantly to our core technical knowledge base. This position is a critical stepping stone, with an expectation of growing into a mentorship role within the first year.

 

Job Responsibilities

  • Frontline Support: Serve as the primary point of contact for technical issues, effectively managing and resolving customer inquiries via the Zendesk ticketing system and communicating internally via Slack .
  • Deep Troubleshooting: Rapidly diagnose, troubleshoot, and resolve complex technical challenges related to our SaaS platform, leveraging a deep understanding of customer workflows and system integrations.
  • Knowledge Ownership: Proactively take the reins on ticket resolution, utilizing and expanding the existing knowledge base to achieve the highest level of first-call resolution.
  • Escalation Protocol: Demonstrate a problem-solver mentality by exhausting all personal and knowledge base resources before escalating issues to the engineering or development teams.

 

Required Experience and Qualifications

  • Industry Experience: 1–2 years of experience within the Fintech or Financial Services API space is mandatory.
  • Experience in APIs
  • Platform Expertise: Proven experience working for a SaaS (Software as a Service) company .
  • Support Experience: Must have hands-on, "in the trenches" experience responding to tickets in a fast-paced environment.
  • Ticketing Systems: Demonstrated proficiency with Zendesk or a similar industry-standard ticketing platform.
  • Company Size Preference: Experience working within small to medium companies is required, with a strong preference for startup experience .
  • Scrappy & Driven: Ability to be scrappy and learn quickly , effectively managing a high volume of diverse technical issues.

Soft Skills & Cultural Fit

  • Integrity & Honesty: Must Lead with integrity ; demonstrate high integrity and a commitment to being upfront and honest in all communications with customers and colleagues.
  • Collaboration & Initiative: Must be someone who can collaborate and figure it out ; we are not looking to hold someone’s hand . Expected to take the reigns and show strong independent initiative.
  • Builder Mentality: Identify as a builder and enjoy the process of developing, improving, and scaling a project or company.
  • All Hands on Deck: Embrace an "all hands on deck" mentality, willing to assist across functional teams when necessary to support core business goals.

 

Job Tags

Similar Jobs

Cannonball Recruiting LLC

Sales Professional Job at Cannonball Recruiting LLC

 ...Sales Professional Cannonball Recruiting is growing and Hiring a Sales Professional around the Phoenix/ Scottsdale area. Comp is 60-...  ...highly valued. What Were Looking For: Proven track record in B2B or service sales Ability to build and maintain strong client... 

State of Florida

MEDICAID FRAUD ANALYST II - 41001293 Job at State of Florida

 ...Requisition No:867678 Agency: Office of the Attorney General Working Title: MEDICAID FRAUD ANALYST II - 41001293Pay Plan: Career Service Position Number:41001293 Salary: $57,783.18 annually Posting Closing Date: 01/29/2026 Total Compensation Estimator... 

Marriott International

Restaurant Host or Hostess Job at Marriott International

POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts...

P.L. Marketing, Inc.

Grocery Retail Reset Merchandiser Job at P.L. Marketing, Inc.

 ...Marketing has assisted the sales and merchandising of Corporate Brand consumer products for the Kroger Company, the nation's largest supermarket retailer. Additionally, we provide a multitude of merchandising and operational services for Kroger's General Office, divisions,... 

Seminole Tribe of Florida

Restoration Biologist Job at Seminole Tribe of Florida

 ...the Seminole Tribe of Florida's Department of Conservation (DOC). The individual in this position is responsible for conducting ecological assessments and designing restoration strategies across the Big Cypress Reservation, a large and ecologically diverse landscape encompassing...