Job Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Traffic Coordinator is responsible for facilitating workflow . Duties include managing internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, archiving files and assets, and opening and closing projects. This position will partner and build strong relationships with internal clients and team members. This position is regarded by the customer as a trusted advisor and works closely with all members of the team to set project milestones, create project timelines, and track schedules to ensure all deliverable deadlines are met on time and on brand.

Responsibilities

• Responsible for job intake and document edits ensuring quality, timeliness, and overall client satisfaction
• Determine job requirements, communicate priorities, adjust production plans, and communicate with customers on day-to-day production
• Review schedules. Defines staffing levels and resources required and communicates needs or exceptions to department management
• Arrange intra- and inter-departmental help to maximize the utilization of department resources
• Analyzes customer materials, documents, and files and resolves problems and or questions prior to production
• Develops work assignments in conformance with established priorities
• Monitors the production of all jobs, ensuring priorities are consistent with commitments and production decisions are cost-effective actions to achieve results
• Assists management in the identification of equipment, process, and personnel barriers to achieving goals and targeted results
• Responsible for the daily management of job input
• Develops and maintains accurate records of all customer materials and files
• Coordinates and arranges all departmental shipments, including special couriers to (or from) customers and print locations. Maintains accurate copy receipt and transmittal records on all work in progress
• Responds directly to customer queries and manufacturing areas as required
• Perform other duties as assigned

Qualifications

• 5+ years agency experience or equivalent
• Able to demonstrate the ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
• Must be able to recognize anomalies and critical situations and respond appropriately
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at the level of detail required to resolve issues of moderate complexity
• Maintain professional conduct and a positive attitude at all times
• Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments
• Basic knowledge of Adobe Creative Suite (InDesign, Photoshop, Illustrator)
• May require knowledge of or the ability to quickly learn specialized software to complete work assignments
• Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments
• Requires very good communication skills with the ability to state messages in a clear manner by using language that is easy for others to understand
• Must be able to proactively listen to others to understand issues and situations
• Must be able to clearly articulate business needs to both internal and external customers
• Strong process management skills and commitment to continuously improving the quality and timeliness of his/her own work and that of group and department
• Ability to work effectively and proactively, both independently and as part of a team
• Demonstrated ability to work effectively in a fast-paced environment under deadline pressure
• Demonstrated ability to take initiative
• Additional job requirements may be listed on the staffing requisition

Additional Information

The rate of pay for this role at the noted location is $52,500 to $93,400/year. In addition to base pay, depending on the role, the total compensation package may also include [a sign-on bonus of $2,000], overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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